Communications and Media
Having worked throughout the communications and media sectors, our management team provides deep experience in this complex, competitive and ever-changing industry. We understand the importance of acquiring and retaining customers and see service as a key competitive differentiator. With the increasing array of communications options and the convergence of communications with media, Cloud 10 understands the resulting convergence of service and process challenges and stands ready to help you execute.
Service Expertise
- Customer acquisition management
- Welcome, Save and Win-back programs
- Provisioning process and support
- Billing support
- Subscriber base management
- Technical support
Financial Services
Cloud 10 supports the wide array of offerings in this diverse and complex sector, including retail banking, mortgage lending, credit and debit cards, securities brokerage and property and casualty insurance. Utilizing At Home Professionals allows Cloud 10 to find the right skill sets for you, anywhere in the country.
Service Expertise
- Licensed professional services
- Inbound and outbound marketing
- Application processing
- Account maintenance
- Claims processing and management
- Rewards and loyalty programs
- Collections
Retail
Cloud 10 understands the importance of servicing retail customers across all communications channels and our At Home Professionals possess all the tools to provide superior service. Couple this with the flexibility of our workforce to handle seasonal and peak transactions and Cloud 10 provides the winning quality and cost effective formula for your retail business.
Whether handling high call volumes during a holiday season, launching Web sites, or supporting new brands, retailers can rely on Cloud 10 for all types of customer care, from inbound sales and tech support to fielding product questions and placing orders.
Regardless of how customers interact with your business, our multi-channel customer service representatives maintain the same high-quality service offered by in-store employees via phone, email, fax, chat, and other Web communications.
However you interact with your customers, Cloud 10 can help you exceed their expectations, build brand loyalty, decrease handle times, reduce the cost per call and increase sales.
Service Expertise
- Seasonal and peak support
- Promotions
- Product orders, information, tracking and support
- Billing inquiries
- Technical support
- Collections
Travel and Leisure
Cloud 10 provides sector expertise across this industry vertical. Whether for hotel properties, airlines, car rentals or cruise ships, we understand the importance of filling capacity with the highest quality service at a competitive cost.
Service Expertise
- Reservations
- Information and scheduling
- Customer service
- Rewards and loyalty program management
Healthcare
From sales to service to technical support, Cloud 10 can support computer, software and other complex technologies for both consumer and business customers. No longer do you have to go offshore to find a cost effective service solution and alienate your customers with communication and cultural issues. With a nationwide recruiting pool, let Cloud 10 find the right professional to meet your specific needs.
Service Expertise
- Sales and lead generation
- Customer service
- Help desk
- All tiers of technical support
Transportation and Logistics
Servicing your business and consumer customers is increasingly a key differentiator in this industry. Providing your customers with confidence that their shipments are monitored and tracked for timely delivery is a must to retain their business.
Service Expertise
- Order status
- Customer service
- Sales and lead generation
Government
More and more, government organizations are engaging outside partners like Cloud 10 to manage their business processes. Done correctly, this not only provides the government with increased efficiencies, cost reductions and major process improvements, but it improves customer satisfaction levels to those expected by consumers.
Most importantly Cloud 10 can employ disabled military personnel and military family members to work for the government where those people cannot work at a fixed facility or move too frequently to be attractive to traditional bricks and mortar employers.