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Cloud 10 Solutions
We will always tailor our solutions to meet your exact needs, drawing on any number of services within our key areas of expertise.
Inbound Communications
We manage all of your incoming communications - telephone, email, Internet chat or fax communications. Quickly, efficiently and with total reliability. Our structure, technology and versatile employee base allows our services to be re-configured rapidly. We adapt with ease to the peaks in demand unique to your business, delivering superior quality at reduced costs at all times.
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Outbound Communications
Cloud 10 delivers all aspects of campaign management services to its clients from lead generation to sales conversion. We also provide other outbound services including customer surveys, appointment scheduling, market analysis, customer loyalty management and win-back programs. We know the value of convincing, well informed and courteous dialogue which translates to reduced acquisition costs and improvements in brand loyalty.
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Back Office Administration
Being part of your back office support team, we will improve the accuracy and quality of the work and reduce the processing costs of your back office administration. Our expertise covers the full range of back office work across industry segments. From processing applications or orders to administering claims, such activities lend themselves to our network of At Home Professionals hired with the highest credentials for your back office needs.
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CRM Consultancy Services
Our team has vast experience in CRM. We draw on the lessons learned and knowledge gained in helping many clients in different industries improve business processes and solve a wide range of problems including poor levels of efficiency. The Cloud 10 team is available to work with you on your in-house needs as well as the creation of tailored Cloud 10 services.
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Contact Automation
Sophisticated technology in the hands of trained professionals can deliver new levels of customer service. We are fully experienced in IVR and speech recognition systems, which can provide dramatic savings on incoming calls.
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In-Language Support
Some of the world's most rapid-growth markets can be found right here at home, and whether or not you conduct business internationally, it takes a global mindset to tap into them. Cloud 10 provides culturally relevant communications to Limited-English Speaking and Non-English Speaking customers, in multiple languages and dialects and across all customer touch points.
To reach and service the burgeoning Hispanic and other ethnic markets, it's not enough to be able to interpret the language. You need to understand the culture in order to get your message across and serve customers successfully. Our professional, bi-lingual service delivers both cultural relevance and cost-efficiency while driving brand awareness and customer loyalty.
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Business Continuity
Managing risk to ensure business continuity is a major issue facing US corporations. Traditional contact center providers with large numbers of centrally located employees are at greater risk of being severely affected by natural disasters, employee organization, terrorism, and sabotage. Moreover, these same bricks and mortar facilities could become breeding grounds for the spread of disease should only one of your employees be effected by an epidemic or pandemic like the Avian Bird Flu. Cloud 10's At Home Professionals and proven solutions provide built in business continuity protection. Let Cloud 10 work with you to develop the right solution for your business to ensure continuity in the most cost effective manner.
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